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Sending "Read Receipt" Requests When Sending E-mail Messages

Most e-mail programs allow you to ask for Read Receipts when sending e-mail messages. However, two popular Macintosh programs, Mail.app by Apple and Microsoft's Entourage, make no provision for sending or responding to Read Receipt requests. For information on popular e-mail software programs that do have Read Receipt capabilities, see the details below.

Outlook Express for Windows
Outlook Express for Windows can both request Read Receipts and respond to them. To set-up Outlook Express to request Read Receipts, follow the steps below.
  1. Open Outlook Express. Place your cursor arrow over the word "Tools" on your Outlook Express menu bar and select "Options" from the resulting drop-down menu by clicking on it.

  2. When the "Options" window opens, click on the "Receipts" tab.

  3. The first option list is "Requesting Read Receipts." Click on the check box next to "Request a read receipt for all sent messages" and then click "OK" to close the window.
     
Eudora 6.2 For Windows and Macintosh
Eudora 6.2 does not have a setting which allows you to request a Read Receipt every time a message is sent. The user must request these on a per e-mail basis. Eudora 6.2 does allow you to respond to receipt requests. To request Read Receipts in Eudora 6.2, follow the steps below.
  1. Open Eudora 6.2 and then create a new e-mail message.

  2. The message will have its own small tool bar with icons across the top. In the Windows version, if you pause over the buttons, they will tell you their functions. When you find the one labeled "Read Receipt," click on it. On the Macintosh version, the button is plainly labeled "RR."

  3. Send the message.
     
Mozilla's Thunderbird For Windows and Macintosh
Mozilla's Thunderbird is a close cousin to the popular Firefox Web browser. Thunderbird allows you to request Read Receipts; however, a known bug prevents anyone from responding to one. To request Read Receipts for an e-mail account when using Thunderbird, follow the steps below.
  1. Open Thuderbird. Place your cursor arrow over the word "Tools" on your Thunderbird menu bar and select "Account Settings" from the resulting drop-down menu by clicking on it.

  2. When the "Account Settings" window opens, look in the pane on the left for the name of the account from which you want to request receipts. Click on the plus sign next to the name to expand its settings list if necessary.

  3. Click on "Return Receipts" and then click on the "Customize return receipts for this account" radio button.

  4. Click on the check box next to "When sending messages, always request a return receipt" and then click "OK" to close the window.
     
Netscape 7.2 For Windows and Macintosh
Netscape 7.2's mail feature for both Windows and Macintosh is another Mozilla-based browser/e-mail client which supports Read Receipts. Its interface is similar to Thunderbird's but it allows you to also acknowledge a Return Receipt request. To set-up Netscape 7.2 to request Read Receipts, follow the steps below.
  1. Open Netscape 7.2. Click on the word "Window" in the Netscape menu and select "Mail & Newsgroups" from the drop-down list.

  2. Place your cursor arrow over the word "Edit" on your Netscape mail menu bar and select "Account Settings" from the resulting drop-down menu by clicking on it.

  3. When the "Mail & Newsgroups Account Settings" window opens, look in the pane on the left for the name of the account from which you want to request receipts. Double click on the name to expand its settings list if necessary.

  4. Click on "Return Receipts" and then click on the "Customize return receipts for this account" radio button.

  5. Click on the check box next to "When sending messages, always request a return receipt" and then click "OK" to close the window.

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Visits: 258
Added: Mon Apr 18 2005
Last Modified: Wed Feb 28 2007

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